Shipping policy

Shipping Policy

Order processing
Orders are processed and dispatched as soon as reasonably possible after payment has been confirmed. Processing times may vary depending on order size, product availability, weekends and public holidays.

Shipping within Namibia
Orders within Namibia are shipped using available courier or delivery services. Shipping charges and available delivery options will be displayed or communicated at the time of ordering, where applicable.

Delivery times are estimates and may vary according to destination and courier service.

International shipping
Namib Chilli may ship internationally to selected destinations. International shipping availability, charges and estimated delivery times depend on the destination, order size and selected shipping service.

Customers are responsible for ensuring that products ordered may legally be imported into the destination country.

Customs, duties and taxes
International orders may be subject to customs duties, import taxes, VAT, clearance fees or other charges imposed by the destination country. Unless specifically stated otherwise at checkout or agreed in writing, these charges are the responsibility of the customer and are not included in the product or shipping price charged by Namib Chilli.

Delivery delays
Delivery dates and transit times are estimates. Namib Chilli cannot guarantee delivery dates and is not responsible for delays caused by courier services, customs authorities, border procedures, weather, transport disruptions or other circumstances outside our reasonable control.

Damaged or missing shipments
If an order arrives damaged, or does not arrive within a reasonable period after the expected delivery date, please contact us at info@namibchilli.com with your order number and relevant details. For damaged shipments, photographs of the parcel and products may be required.

Shipping enquiries
For questions regarding shipping or delivery, contact:

Namib Chilli CC
Okahandja, Namibia
Email: info@namibchilli.com