Refund policy

Return and Refund Policy

We want you to be happy with your Namib Chilli order. If your order arrives damaged, defective, incorrect, or incomplete, please contact us at info@namibchilli.com as soon as possible after delivery. Please include your order number and, where applicable, photographs showing the problem so that we can assist you.

Food products and opened items
For food safety and hygiene reasons, we cannot accept returns of products that have been opened, used, or had their seals broken, unless the product is defective or was supplied incorrectly.

Unopened products
Requests to return unopened, unused products in their original condition and packaging may be made within 14 days of delivery. Please contact us before returning any product so that we can provide return instructions.

Unless the product is damaged, defective or incorrectly supplied, the customer is responsible for the cost of returning the goods.

Damaged, defective or incorrect orders
If we have supplied an incorrect product, or your order arrives damaged or defective, we will assess the matter and, where appropriate, arrange a replacement or refund at no additional cost to you.

Refunds
Approved refunds will be made to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrectly supplied, or otherwise required by applicable consumer law.

International orders
Returns and refunds for international orders may be subject to additional shipping, customs and import requirements. Duties, taxes and customs charges paid to third parties are generally not refundable by Namib Chilli.

Nothing in this policy limits any rights that a customer may have under applicable consumer protection law.

For return or refund enquiries, contact:

Namib Chilli CC
Okahandja, Namibia
Email: info@namibchilli.com